Privacy Policy

Whimsy Stamps, LLC (“Whimsy Stamps”) are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalized shopping experience.

We have published this Privacy Policy notice to help you understand.

• how and why Whimsy Stamps collect information from you;
• who we share your information with, why and on what basis; and
• what your rights are

If we make changes to this notice we will notify you by updating it on our website. Whimsy Stamps will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Whimsy Stamps determines the purposes and ways in which any personal data are, or will be, processed.

Should you need to contact us please write to:
Whimsy Stamps, LLC, 403 Sullivan Street, Ste. 114, Punta Gorda, FL 33950 or through email at: [email protected] with the subject line: Security and Privacy Inquiry

This privacy notice was last updated on 10th of August 2024.

What information we collect when you register and why?

When you buy goods from us, you are entering into a contract with us. You may set up a Whimsy Stamps user Account before ordering from us. So we can set this up, we will ask you to provide some personal information such as;

• full name
• address
• contact numbers
• email address

Please note, as a customer of Whimsy Stamps, we do not collect or store your credit card or bank account details on any of our systems.

How do we use your information?

Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

• Contract - your personal information is processed in order to fulfill a contractual arrangement
• Consent – where you agree to us using your information in this way
• Legitimate Interests - this means the interests of Whimsy Stamps in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners.
• Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.

Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.

What We Use Your Personal Information For	Our Reasons (Legal Basis)	Our Explanation Of Whimsy Stamps’ Legitimate Interests
Set up your Whimsy Stamps account	• Legitimate interest	Process efficiency in dealing with such activity.
Process your orders	• Fulfilling a contract	N/A
Notify you of your order status.	• Legitimate interests	Process efficiency in dealing with such activity, and to make improvements to our services.
Manage your account/ provide customer services to you.	• Legal obligation/ Legitimate interests (depending on nature of services)	Keeping our records up to date, handling our customer contact efficiently and effectively, working out which of our products and services may interest you and telling you about them.
Undertake website personalization and administration.	• Legitimate interests	Developing products, services, applications, and designs that attract and retain customers. Improving customer interaction with our sites. Defining types of customers for new products or services.
Marketing communications to inform you of special offers, promotions, new lines and sales. Provide you with online advertising.	• Legitimate interests	Developing products, services, applications, and designs that attract and retain customers. Improving customer interaction with our sites.
Notifying you about enhancements to our services, such as changes to the website and new services that may be of interest to you.	• Legitimate interests	Developing products, services, applications, and designs that attract and retain customers. Improving customer interaction with our sites.
Contact you to undertake customer satisfaction surveys, invite you to provide product reviews, or for market research.	• Legitimate interests	Developing products, services, applications, and designs that attract and retain customers. Improving customer interaction with our sites.
Maintaining network and data security	• Legitimate interests	To maintain the security of our network this in turns helps us to maintain the safety and confidentiality of your information.
Logistics planning, demand forecasting, management information and research	• Legitimate interests	We use information about shopping habits, products bought and volumes, to help us to respond to demand, ensure the right products get to the right areas, and to help us plan our various product offerings.

 

Who we share your information with and why?

Whimsy Stamps works with a number of trusted suppliers, agencies and businesses in order to provide you the high quality goods and services you expect from us.  Some examples of the categories of third parties with whom we share your data are:

Supplier Partners 
Whimsy Stamps works with a number of trusted partners who supply products and services on our behalf. All partners are subject to thorough security checks and will only hold the minimum amount of personal information needed in order to fulfill the orders you place or provide a service on our behalf. 

Delivery Partners
In order for you to receive your goods, Whimsy Stamps works with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.

IT Companies
Whimsy Stamps works with third party businesses who support our website and other business systems. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Marketing Companies
Whimsy Stamps works with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf. We also work with Growave to allow customers the use of our loyalty rewards program and wishlist on our Site. You can read the Growave privacy policy here: https://www.growave.io/legal 

We send newsletters through a partnership with Seguno. You can opt in or out of our newsletter service at any time by emailing us at [email protected] or by clicking the unsubscribe link at the bottom of our newsletters. Seguno's privacy policy can be found here: https://www.seguno.com/privacy

Behavioral Advertising:

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by managing your settings with:

•  FACEBOOK - https://www.facebook.com/settings/?tab=ads
•  GOOGLE - https://www.google.com/settings/ads/anonymous
•  BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  https://optout.aboutads.info/.

Do Not Track - Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. Whimsy Stamps does use cookies and for more information about cookies you can read our cookie policy HERE.

Payment Processing
Whimsy Stamps works with trusted third-party payment processing providers in order to securely take and manage payments. We also use your personal information to screen our orders for potential risk or fraud. This includes noting IP addresses of customers during check out which also helps to protect against fraudulent orders. No financial data is ever stored on our servers. We do not have access to credit card numbers.

Your Rights 
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data. 

For more information or to exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data. 

Keeping in touch with you:

We want to keep you up to date with information about new products, special offers, and improvements to our website. When you set your account up, we will ask you if you want to receive this type of marketing information.

Whimsy Stamps will not share or sell your information to companies outside of Whimsy Stamps, LLC for their marketing purposes.

If you decide you do not want to receive this marketing information you can request that we stop by writing to Whimsy Stamps at the address provided above, or by emailing at [email protected] or by using the unsubscribe link within the email.  You may continue to receive mailings for a short period while your request is dealt with.

How long we keep your information:

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under “How we use your information above.” The only exceptions to this are where:

• the law requires us to hold your personal information for a longer period, or delete it sooner;
• you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
• we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
• in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

What are your rights?

You are entitled to request the following from Whimsy Stamps, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk 

• Right of access – to request access to your personal information and information about how we process it
• Right to rectification – to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
• Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased. Contact [email protected]
• Right to restriction of processing – to restrict processing of your personal information
• Right to data portability - to electronically move, copy or transfer your personal information in a standard form
• Right to object - to object to processing of your personal information
• Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling

If you have any general questions about your rights or want to exercise your rights, please email us at [email protected].

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed.  The contact details for the Information Commissioner's Office (ICO), the data protection regulator in the UK are available on the ICO website www.ico.org.uk where your personal data information has been or is being used in a way that you believe does not comply with data law, however we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.

CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS:

The California Consumer Privacy Act of 2018 (CCPA) gives consumers more control over the personal information that businesses collect about them and the CCPA regulations provide guidance on how to implement the law. This landmark law secures new privacy rights for California consumers, including:

• The right to know about the personal information a business collects about them and how it is used and shared;
• The right to delete personal information collected from them (with some exceptions);
• The right to opt-out of the sale of their personal information; and
• The right to non-discrimination for exercising their CCPA rights.

Businesses must provide you this information for the 12-month period preceding your request. They must provide this information to you free of charge. Please contact [email protected] with questions or concerns about this policy.