Shipping Information

The United States Postal Service provides the majority of our shipping needs, we use First Class and Priority mail. We may sometimes use UPS when rates and destination allow. Shipping charges are applied to each order and those charges are based on order total and destination of each order. All USA and most international orders are assigned a tracking number provided by the USPS/UPS and these numbers can be tracked through the USPS at www.usps.com or UPS at www.ups.com.

Once tracking indicates a package has been delivered it is the responsibility of the customer to claim the package. Whimsy Stamps is not responsible for replacement of any packages which have been stated as "delivered" by USPS or UPS. If your package states "delivered" and you believe you have not received it, please contact your local delivery office and speak with customer service to see if they have further information or to file a claim. USPS can give GPS location of delivery if you call your local office. Once a package is stated as delivered, we can no longer obtain information.

If your package has not been delivered and tracking indicates it is still in route to the destination, but it's been more than 2 weeks for a USA delivery or 8 weeks for an international delivery, please contact us so we may file a missing package search with the US postal service.

Whimsy Stamps is happy to ship to most international destinations, however we ARE NOT responsible for any additional custom duties and/or taxes due on packages sent to international addresses. We do collect VAT on UK and EU packages under $125 value. These taxes are then submitted to the local authorities on your behalf. If the customs office charges you again after you have already paid us at checkout, please contact us. Our shipping and handling charges do NOT include any customs duties or tax pre-payments unless you have been charged VAT at checkout. We cannot advise customers on these fees. If you have questions, please contact your local shipping office to inquire about specific duties charges and/or taxes. Whimsy Stamps MUST declare all contents on customs declaration forms including value of goods and amount paid by customers and it will be declared as merchandise not a gift. To see shipping times by country, please visit the USPS at www.usps.com

Please be advised that international shipments do take on average 2 to 4 weeks to arrive, however some shipments can take as many as 8 weeks to arrive to final destinations. Shipping times depend on how long packages are held in customs.  If you are waiting on a delivery and it has been longer than 8 weeks since the ship date, please contact us at [email protected]. You can also track packages using the tracking number provided at the time of shipment.

Whimsy Stamps is not affiliated with the United States Postal Service or UPS and cannot guarantee the delivery times stated by these carriers. Once your order has left our possession, it is in the hands of the carrier service and we are not responsible for its handling, delivery, or route taken for delivery.  Delivery times can be affected by inclement weather and Sunday/Holiday closures.